At Berman Auto Group, our main priority has been to create a safe and clean environment for both our customers and employees to continue to do essential service business. We have implemented extreme cleaning measures, well above and beyond the current CDC recommendations in order to achieve this.
While all Berman Auto Group locations remain open and continue to operate with the same level of customer care and service, Berman has taken a series of precautionary steps to maintain a level of hygiene and cleanliness for our visiting customers and employees, including:
All Employees
Wash hands regularly (At least every 2 hours)
Limit Touching Face
Use steering wheel covers when driving customer or inventory vehicles (have your own that you use personally)
Refrain from contact with customers and coworkers (no handshakes, hugs, fist bumps, ect.)
Limit sharing workstations, equipment, and supplies as much as possible
Remove all items from communal fridges daily (items left over each night will be discarded
Facial coverings optional
Do not congregate in any area with fellow employees
Eat at desk/workstation when able, avoid lunchroom
Come to work in uniforms to limit exposure in bathrooms. Wash uniforms daily.
Practice social distancing of 6 feet from all coworkers and clients
All clients making appointments should be asked if they, or anyone in their household, are sick (if so, their appointment should be rescheduled)
All clients making appointments should be asked to wear protective face coverings while in the dealership and social distance.
Pickup and Drop-off
Drivers should carry disinfectant spray at all times
Before/After each trip, driver must wash hands and put on fresh gloves
Before/After each trip, the driver must spray disinfectant on door handles (inside and out), steering wheel, seat, center console, screens, hvac, and shifter.
Must use steering wheel cover and seat cover on all trips.
Dispose of all sanitizing materials prior to delivering the vehicle to the customer. (take off in customer’s view)
Sanitize customer car keys, before and after delivering back the vehicle
When receiving keys, practice social distancing, keep a 6 foot distance and no handshakes
Keys should be placed in a disposable envelope when in transit (when possible)
Any loaner/rental vehicles must be disinfected after each customer use.
Home delivery available within 25 miles.
Dealership Actions (Cleaning)
Door Handles
Assign employees to regularly disinfect door handles (Every Hour)
Leave interior doors open to limit the amount of surfaces affected
Steering Wheels
Use individual wheel covers whenever driving a customer or inventory vehicle (do not share covers)
Keys
Always wear gloves when touching keys (customer or inventory)
Make gloves available near the area keys are stored
Always disinfect keys before/after handling
Clean Workspace
Disinfect workstations throughout the day (high touch surfaces including chairs, tables, countertops, keyboards, mice, office supplies
Clean Customer Lounge
Clean/disinfect high touch surface areas throughout the day (chairs, tables, bars, countertops)
Remove all materials that may be in lounge (pamphlets, magazines, ect)
Continually remove any waste left by customers
Remove all toys from playrooms and wipe down all surfaces twice per day
Space our chairs and tables to be six feet apart. Block off fixtures that can not be moved
Lunchroom
Remove all trash and wipe down surfaces twice daily
At the end of every night remove all employee items from fridge and disinfect
Remove all furniture
Bathrooms
Disinfect toilets and sinks every hour
Disinfect stall doors and flush handles if applicable
Disinfect hand dryers, wall under hand dryers and floor under hand dryers.
Discard any items left by customer/employees
Dealership Actions (Distancing/Mitigation)
Employees should distance their workstations to be in compliance with 6 foot rule. If not possible, make sure work stations are spread out as far as possible and disinfection and protective covering are always being worn.
Markings placed on the floor demoting to customer where they can stand within the dealership
Customers should be written up in their car on the service drive, or in an open space 6 feet apart.
To schedule your visit and ensure the highest quality service experience, please call our team in advance at 847-499-1676
